Jobgether is looking for an Associate Director, Patient Navigator to make a direct impact on patients and their families by guiding them through complex gene therapy treatment journeys. In this remote role, you will serve as a trusted partner, providing high-touch education and support while collaborating internally to optimize program operations.
What You'll Do
- Provide personalized education and guidance to patients and caregivers about treatment logistics, pre-treatment considerations, and post-treatment expectations.
- Support patients in understanding coverage, prior authorizations, and access to resources, ensuring clarity and confidence throughout the journey.
- Guide patients through case management, coordinating support services including travel, lodging, and reimbursement.
- Identify and address barriers to treatment, collaborating with cross-functional teams to resolve access challenges.
- Engage with healthcare providers, Qualified Treatment Centers (QTCs), and advocacy organizations to enhance patient support and program awareness.
- Monitor patient milestones and adherence to treatment timelines, maintaining high-quality, timely support.
- Contribute to program operations, implementing best practices, analyzing patient data, and identifying opportunities for continuous improvement.
What We're Looking For
- BA/BS degree with a minimum of 10 years of experience in pharmaceutical or biotech patient services, including expertise in access/reimbursement and complex case management.
- Strong knowledge of payer systems, reimbursement processes, and patient assistance resources.
- Exceptional communication and interpersonal skills, with the ability to engage patients, caregivers, and healthcare providers with empathy and clarity.
- Proficiency in data analysis and use of performance metrics to inform program improvements.
- Knowledge of regulatory and compliance guidelines and ability to navigate unique scenarios within program policies and SOPs.
- Demonstrated problem-solving, creativity, resilience, attention to detail, and action-oriented mindset.
Nice to Have
- Direct experience working with patients and/or caregivers; Registered Nurse (RN) or gene therapy experience is a plus.
Benefits & Compensation
- Competitive salary with comprehensive benefits.
- Flexible work environment supporting work-life balance.
- Health, dental, and vision insurance.
- Opportunities for professional development and growth within a mission-driven organization.
- Inclusive and diverse team culture that values collaboration and innovation.
Work Mode
This is a fully remote position open to candidates located within the United States.
Jobgether is an equal opportunity employer.
