Oshi Health is looking for an Associate Director of Clinical Operations to play a critical role in shaping and scaling our virtual, integrated care model. You’ll lead daily operations for a remote clinical team, ensuring high-quality, efficient, and patient-centered care delivery. This role requires a collaborative leader who thrives in a fast-paced environment and is passionate about innovating in digital healthcare.
What You'll Do
- Oversee and support day-to-day clinical operations across three clinical teams in our virtual integrated care model: Advanced Practice Providers, Registered Dietitians, and Behavioral Health Providers.
- Provide direct supervision to the Clinical Senior Managers leading each team, ensuring alignment with organizational goals and performance standards.
- Serve as a key liaison between clinical operations leadership and frontline clinical staff, driving operational excellence and performance management.
- Partner with the Senior Director of Clinical Operations to develop and implement strategic initiatives that enhance clinical service delivery and patient outcomes.
- Proactively address and resolve clinical and employee relations issues, providing guidance to Clinical Senior Managers on sensitive matters and performance metrics.
- Collaborate cross-functionally with other departments to support operational improvements and organizational change initiatives.
- Refine and improve overall clinical metrics to ensure they align with organization-wide goals.
- Analyze clinical workflow processes to identify opportunities for innovation, standardization, and scalability.
- Support the development of professional growth pathways and performance evaluation frameworks for clinical staff.
What We're Looking For
- Proven experience in clinical operations management.
- Minimum 3–5 years of direct people management experience, including performance coaching and disciplinary processes.
- Demonstrated ability to lead diverse clinical teams and drive alignment across interdisciplinary care providers.
- Strong analytical and strategic thinking skills with the ability to balance clinical quality, operational efficiency, and employee experience.
- Excellent communication and interpersonal skills; adept at managing up, down, and across an organization.
- Bachelor’s degree required.
Nice to Have
- Experience preferably within a virtual healthcare environment.
- Advanced degree in healthcare administration, public health, or a clinical discipline preferred.
Team & Environment
You will lead three clinical teams (Advanced Practice Providers, Registered Dietitians, Behavioral Health Providers) and provide direct supervision to Clinical Senior Managers. You will partner closely with the Senior Director of Clinical Operations.
Benefits & Compensation
- Compensation: $125,000 - $140,000 USD + meaningful equity.
- Competitive compensation and meaningful equity.
- Employer-sponsored medical, dental, and vision plans.
- Access to a “Life Concierge” through Overalls.
- Tailored professional development opportunities.
- Unlimited paid time off.
- 13 paid company holidays.
- Team events, such as virtual cooking classes, games, and more.
- Recognition of professional and personal accomplishments.
Work Mode
This is a fully remote position open to candidates located within the United States.
Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
