Deel is hiring an Associate Customer Success Manager, Scale

Who we are defines our mission. Deel represents a comprehensive payroll and HR solution for worldwide teams. Our mission centers on unleashing global potential for every individual, team, and organization. By integrating HRIS, payroll, compliance, benefits, performance, and equipment management into a seamless platform, we leverage AI-powered tools and proprietary payroll infrastructure to support diverse worker types across 150+ countries—enabling smarter, faster, and more compliant business expansion. Our globally distributed workforce of 7,000 professionals spans over 100 countries, communicating in 74 languages, fostering a dynamic culture that drives continuous learning and innovation for our clientele. Why become part of our transformative journey? As the most rapidly expanding Software as a Service (SaaS) company in history, Deel is revolutionizing global talent connections by dismantling traditional hiring barriers. We're constructing the infrastructure for future work paradigms, promoting a more diverse and inclusive global economic landscape. In 2024 alone, we processed $11.2 billion in payments across nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring comprehensive compensation and protection regardless of location. Our momentum is validated through prestigious recognitions: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and consistent Y Combinator top company rankings—maintaining an impressive 4.83 average rating from 15,000 reviews across multiple platforms. Your Deel experience represents a career acceleration opportunity. At the forefront of the global work revolution, you'll address complex challenges impacting millions of professional lives. Supported by a $17.3 billion valuation and $1B in Annual Recurring Revenue within five years, you'll drive meaningful impact while developing expertise that positions you as a sought-after leader in global work transformation. Summary You'll serve as Deel's primary representative for client interactions, both internally and externally. This dynamic role involves cultivating genuine, enduring customer relationships while converting these connections into long-term revenue opportunities. You'll function as a trusted strategic advisor, providing guidance on operational and product-related matters while championing client interests internally. You are fundamentally a passionate business builder—energized by complex, challenging problems and committed to driving substantial business impact. Unafraid of hands-on project delivery, you're a talented generalist skilled in data analysis and cross-functional project management. Collaborative excellence is your priority, thriving within high-performance team environments. Responsibilities - Manage and nurture up to 200 regionally assigned client accounts - Strategically guide clients through their experience journey - Provide comprehensive training on Deel platform navigation - Drive product adoption with strategic growth perspectives - Strengthen account relationships by solving challenges and preventing churn - Become a trusted partner understanding client business needs - Collaborate across growth and support organizations - Advocate for Deel while representing customer insights Qualifications - 1-3+ years customer-facing experience - Exceptional request management capabilities - Background in fast-growth startup, payroll, consulting, investment banking, or private equity - Strong relationship-building skills with crisis management aptitude - Quantitative mindset with data interpretation abilities - Reliable, self-motivated growth-oriented professional - Proven track record of achievement - Analytical foundation with data synthesis skills - Inherent curiosity and impact-driven mentality Total Rewards We provide competitive, inclusive compensation packages reflecting our commitment to workforce accessibility. Potential Benefits - Stock grant opportunities - Flexible perks based on location - Remote work options - Optional WeWork access We are an equal-opportunity employer celebrating diversity and encouraging applications from qualified candidates across all backgrounds.