ServiceNow is looking for an Associate Customer Success Manager to act as an advocate for our customers. You will oversee a portfolio, helping them achieve business outcomes through prescriptive guidance to foster greater adoption and usage of ServiceNow products. This role brings our best practices, innovations, and capabilities directly to customers.
What You'll Do
- Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges.
- Ensure customers are technically healthy and on the most recent version of our product.
- Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience.
- Promote ServiceNow customer success stories and processes.
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
- Work with ServiceNow teams to improve product adoption and increased footprint.
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.
What We're Looking For
- Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights.
- 2+ years of experience providing customer professional services or related business support.
- Ability to provide independent comprehensive services.
- Experience resolving issues through analysis.
- Experience in working collaboratively.
- Expectation to come into our office in Dublin 2-3 times a week.
Nice to Have
- ServiceNow accreditations or certifications a plus.
Work Mode
This is a hybrid position based in Dublin.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
