Responsibilities
- Delivers fundamental account management for designated accounts, including daily order processing based on established protocols.
- Tracks and updates customer account status and collection activities within the note system.
- Develops skills to identify, compose, and submit credit review suggestions to management for evaluation and approval.
- Proactively contacts customers after review with department management when credit limits exceed orders, special orders are submitted, or past due balances prevent order releases.
- Collaborates with management or other credit representatives to assess customer records and suggests payment plans based on sales compensation, payment history, relationship duration, and reason for arrears.
- Contacts and reports on all customers with past due balances of 31 days or more monthly via a spreadsheet for management review using an Aged Trial Balance.
- Accesses various databases for research and processing, including CyberSource, Web-Admin, Oracle, and Lightning Bug system.
- Handles credit card data, updates customer or publisher websites with credit card information, or provides assistance for customers or publishers to navigate and update on their own.
- Learns to escheat unclaimed property according to applicable state laws and prepares and mails escheatment letters.
- Interacts with various departments such as Client Services, Sales, Accounts Payable, Returns, and IT to resolve issues.
- May initiate third-party placements through their online system and serves as a liaison between the agency and management.
Benefits
- Medical and prescription drug plans, Health Savings Account, Vision, Dental, and Health Care Flexible Spending Account starting on the first day of employment
- 10 vacation days and 10 sick days accrued annually, plus 3 personal days
- 401K matching
- Life and accidental death and dismemberment insurance
- Employee assistance programs
- Group legal services
- Wellness program with access to an on-site gym and basketball court for associates
- Tuition reimbursement program
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Game room with ping pong and foosball
- Casual dress code
Compensation
Not specified
Work Arrangement
On-site — La Vergne, TN
Team
Not specified
Not specified
