OpenSesame is looking for an Associate Business Systems Administrator to join our Information Systems team. In this role, you’ll support our Salesforce platform and other core business systems, helping to ensure our tools run efficiently and our users are set up for success. This is a foundational opportunity for someone motivated to grow their technical and administrative skills within the Salesforce ecosystem.
What You'll Do
- Support the Salesforce platform and other core business systems.
- Contribute to system administration, user support, process automation, and data management.
- Handle user management requests, such as role and profile adjustments.
- Complete routine administration tasks within 2 business days.
- Process at least 5 minor system modifications monthly.
- Collaborate with other administrators to identify process inefficiencies and recommend solutions.
- Assist in resolving user-reported Salesforce issues.
- Ensure at least 95% of business requests are implemented within agreed timelines.
- Document and update system changes within 48 hours.
- Develop training materials and best practice guidelines for end users.
- Conduct at least one training session to improve adoption.
- Take ownership of data imports, exports, and clean-up efforts.
- Participate in at least one significant process improvement project.
- Attend at least two training sessions or webinars per quarter.
- Work toward your Salesforce Administrator certification.
What We're Looking For
- Must be located in a region allowing for significant daily overlap with U.S. time zones.
- A self-starter with a track record of delivering excellent results.
Technical Stack
- Salesforce, CPQ
- Jira, Confluence
- Ringlead, Make, Gong, Celigo
Team & Environment
You will be a member of the Information Systems team, collaborating cross-functionally to support business processes.
Work Mode
This is a fully remote position. Candidates must be located in regions that allow for significant daily overlap with U.S. time zones.
OpenSesame is an equal opportunity employer.
