Responsibilities
- Configure, install, upgrade, and maintain Windows, macOS, and Linux laptops and desktops.
- Install, configure, and support development and business applications such as Visual Studio, SQL, Outlook, VPN clients, and related tools.
- Diagnose and troubleshoot hardware and software issues across end-user devices.
- Provide technical support to internal and external end users (remote and on-site).
- Support and manage Office 365, SQL databases, and other enterprise applications.
- Assist with LAN, WAN, and Wi-Fi infrastructure troubleshooting and basic network support.
- Manage IT assets, including tracking, allocation, and documentation.
- Handle meeting room IT setup, including projectors, conferencing systems, and calling devices.
- Support and monitor network infrastructure, access control systems, and CCTV.
- Coordinate with external vendors for IT services, maintenance, and issue resolution.
- Ensure timely issue resolution while maintaining high service quality and user satisfaction.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 6 months to 1 year of experience in an IT support, service desk, or technical support role.
