Zeta Global is hiring an Associate Account Director, Customer Success - CRM. In this senior client-facing role, you will be responsible for client service management, strategic initiatives, and revenue growth for one of Zeta Global's largest clients. You will act as the main conduit between the client and all internal service teams, ensuring excellence in delivery and cultivating deep, enduring partnerships.
What You'll Do
- Serve as the primary client services contact, coordinating between client contacts, the CX & Strategy team, and other internal service divisions.
- Develop deep and enduring client partnerships with high satisfaction ratings.
- Foster strong intra-team partnerships with high teammate satisfaction ratings.
- Monitor and maintain high-quality services, technology, and strategic plans.
- Handle monthly billing duties and revenue allocation reporting.
- Present initiatives and information to internal resources, teammates, and clients.
- Lead all weekly and recurring scheduled client-facing status calls and their preparation.
- Coordinate team-wide meetings, both in person and via phone.
- Focus on strategic initiatives, optimizing existing ones and launching new ones with subject matter experts.
- Maximize existing and generate new revenue streams from client budgets in partnership with the Vice President of Client Services.
What We're Looking For
- 7+ years in a senior digital and traditional marketing position managing senior clients and multiple stakeholders.
- Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce, and CRM.
- Proven experience partnering with clients and colleagues on business strategy and solutions.
- Proven revenue generation and growth across a book of business.
- Adept with accounting math.
- Strong understanding of marketing platform technology.
- Strong understanding of the various marketing mediums available: digital, emerging, and traditional.
- Management experience.
- Superb communication skills.
- Highly resourceful, solutions-oriented with a positive attitude.
- Accountability.
- Team player.
Team & Environment
This role reports into the Vice President of Client Services for the team.
Benefits & Compensation
- Compensation: $100,000 - $120,000.00
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
