InterContinental Grenada (IHG) is looking for an Assistant Executive Housekeeper to help lead our housekeeping and laundry teams. You will ensure our luxury standards are met and guests receive exceptional service. In this role, you will directly support our business objectives and act as Executive Housekeeper when required.
What You'll Do
- Assist in managing the day-to-day activities of the housekeeping department, including scheduling employees for proper coverage.
- Monitor staff performance and recommend or initiate disciplinary actions in line with company policies.
- Ensure all staff are properly trained and equipped to carry out their duties effectively.
- Schedule routine inspections of guest rooms, suites, and public areas to ensure cleanliness and good repair.
- Respond to guest complaints and special requests to achieve complete satisfaction, including coordinating needs for VIPs.
- Assist in controlling expenses and minimizing waste, and participate in preparing the annual departmental budget.
- Conduct pre-shift meetings and review information pertinent to daily activities.
- Assist in maintaining supply and equipment par levels and replenishing shortages.
- Promote teamwork through daily communication and coordination with Front Office, Maintenance, and Food and Beverage departments.
- Interact with guests, vendors, contractors, and regulatory agencies as needed.
- May oversee the security of lost and found items.
- May assist with deep cleaning projects or support housekeeping staff during busy periods.
- May serve as “manager on duty” as required.
What We're Looking For
- High School Diploma or equivalent.
- 2+ years of housekeeping experience, preferably in a hotel of similar size and complexity, including one or more years of supervisory experience.
- Must speak fluent English.
- Ability to carry or lift items weighing up to 50 pounds and push/pull approximately 200 pounds.
- Ability to frequently stand, move about, handle objects, bend, stoop, and kneel.
- Strong communication skills for interacting with guests, employees, and third parties.
- Proficient reading and writing abilities for completing paperwork, management reports, and training.
- Mathematical skills including basic math, budgeting, percentages, and variances.
- Problem-solving, reasoning, motivating, organizational, and training abilities.
- Ability to work nights, weekends, and/or holidays.
Nice to Have
- Some college education is preferred.
- Knowledge of other languages is preferred.
Team & Environment
You will assist in managing a large team of employees in a full-service, luxury hotel environment. This is a second-in-command role within the housekeeping department and may involve overseeing subordinate supervisors.
Benefits & Compensation
- Career development opportunities.
- Employee room discounts.
- A great work culture.
Work Mode
This is an onsite position based in Grenada.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
