EY is looking for an Assistant Director - Business Change Manager to join our Enterprise Technology organization. In this role, you will lead and manage business change initiatives for large, complex projects, enhancing awareness and driving adoption of company-facing technology platforms like M365, security tools, AI, and mobile applications.
What You'll Do
- Develop holistic business change plans tailored to product, audience, legal/regulatory practices, and digital adoption strategies.
- Focus on user classification across the adoption curve to foster behavioral changes that enhance productivity.
- Design and oversee impactful campaigns aimed at implementing and promoting the adoption of technology products among all EY employees.
- Tailor change plans for technology specific demands from the lens of both business and end-users.
- Execute product activation processes and practices, including change impact assessments, business cases for adoption, communication strategies, stakeholder management, and lessons learned.
- Build and execute campaigns that reflect on success measures and optimize user engagement.
- Create engaging narratives of the change user journey, utilizing imagery to convey complex data insights and the change story effectively.
- Collaborate with change, content, and engagement teams within the Service Adoption team to deliver complex, enterprise-wide technology adoption programs.
- Present information effectively to key leaders and stakeholders, both individually and in group settings.
- Maintain ongoing communication with all team members, management, and stakeholders.
- Oversee weekly stakeholder reporting and the creation of impacted user lists, utilizing tools like PowerPoint and Excel for presentations and data analysis.
- Identify potential points of contention for missed deliverables and implement strategies to mitigate risks in timelines and budgets.
- Lead initiatives focused on continuous improvement within the function/experience theme, including personnel, processes, metrics, and collateral.
What We're Looking For
- 8+ years of experience leading and managing complex business and end user change projects in a change management role.
- Proven experience in developing large-scale change management plans, including change readiness assessments, stakeholder analyses, success metrics, and communications activities.
- Previous project or program work in the areas of end-user adoption, mobile, security and/or Microsoft M365 products and services.
- Exceptional communication skills, both written and verbal for leaders (technology and business), suppliers and end users.
- Strong delivery skills, including project scoping, team staffing, subject matter direction, and risk management.
Nice to Have
- PROSCI certification is highly desirable.
Technical Stack
- Microsoft M365
- M365 Copilot
- AI
- Security tools
- Mobile applications
- PowerPoint
- Excel
Team & Environment
This role is part of Enterprise Technology, within the Service Adoption team, and reports to an Associate Director – Change Management Services.
Work Mode
This position follows a hybrid work model.
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