Groundfloor’s Lending business unit is looking for a high-performing Asset Manager to join its Servicing team. You will be responsible for borrower communications, loan administration, and driving loan repayments while fostering long-term customer relationships.
What You'll Do
- Make outbound calls to borrowers to maintain communication, receive project updates, and foster long-term relationships.
- Respond to inbound and outbound email communications in a timely manner.
- Generate weekly and monthly repayment projections and identify loans requiring escalation.
- Manage and monitor third-party vendor performance.
- Participate in weekly team meetings, bringing ideas for process improvements and surfacing issues with resolution recommendations.
What We're Looking For
- 5+ years experience in loan servicing, residential asset management, construction loan oversight, and default management.
- Comfort and confidence with phone-based borrower communications.
- Strong negotiation skills.
- Default or special servicing residential loan experience.
- Comprehensive knowledge of lending practices, loan documents, and residential real estate partnership agreements.
- Self-driven mindset with a focus on meeting/exceeding targets and monitoring portfolio health.
- Organized and thrives in multitasking environments.
- Flexible, responsive, and able to adapt quickly to changing requirements.
- Strong analytical skills and adeptness with Microsoft Suite, particularly Excel.
Nice to Have
- 5+ years experience in residential mortgage servicing, with RTL experience as a plus.
- BA/BS degree.
- Interest in finance, startups, and real estate.
- Excellent communication skills, with investor-facing experience preparing and presenting loan-level and portfolio updates.
Technical Stack
- Microsoft Suite
- Excel
Team & Environment
Part of the Servicing team within the Lending business unit.
Benefits & Compensation
- Paid time off
- Medical, dental, and vision benefits
- Potential equity for strong candidates
- Future growth opportunities within the company
Work Mode
Remote-friendly role. Headquarters are in Atlanta, GA.
Groundfloor is an equal opportunity employer and all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
