GE HealthCare is hiring an Area Service Leader to implement service strategy for the Appleton/Neenah, WI area. This role drives business objectives by leading technical teams, serving as the primary customer service contact, and developing relationships to improve customer outcomes, market share, and profitability.

What You'll Do

Act as the single point of contact for customer service concerns across a wide variety of support services in your assigned region.
Provide ongoing technical and business support to customers within your designated geographic area.
Be responsible for departmental operations planning and execution, including all resources and logistics for services performed on customer sites.
Manage all types of maintenance service, maintenance facilities, and field services engineering activities.
Utilize in-depth technical knowledge and analytical thinking to execute policy and strategy.
Propose solutions outside of set parameters to address complicated processes.
Act as a resource for colleagues with less experience and may lead small projects with low risks.
Convey performance expectations and handle sensitive issues.
Function with some autonomy while being guided by established policies, modifying procedures as needed to meet quality, volume, and timeliness standards.

What We're Looking For

Bachelor's degree from an accredited university, college, or military education program OR a high school diploma/GED with at least 6 years of experience servicing biomedical equipment.
Five years or more of experience in Biomedical Technology and/or Imaging Leadership.
Previous experience servicing Biomedical Technology.

Nice to Have

MBA or Master’s degree and previous field sales or field service experience.
Proven leadership and ability to orchestrate resources and motivate teams.
Direct customer relationship experience.
Strong business acumen.
An inclusive leadership style that builds connection through personal involvement and trust.
Proven ability to influence and drive change through exceptional written and verbal communication.
Demonstrated tendency to challenge the status quo and drive constant improvement.
Understanding of customer/marketplace drivers that influence behavior.
Ability to resolve complex issues within your functional area and develop multiple priorities to meet objectives.

Team & Environment

You will lead and coach a mix of technical teams that may consist of Biomedical Technicians, Field Engineers, and/or Program Coordinators. This role partners with the Market Service Director in the market.

Work Mode

This position is hybrid and based in the Appleton/Neenah, WI area.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

We provide equal opportunity to all, without discrimination including but not limited to race, color, religion, nationality or ethnicity, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.