About the Role
Role details below.
Responsibilities
- Manage data in CRM systems for both internal and external use as needed.
- Enroll participants in apprenticeship programs and case manage them to achieve successful outcomes.
- Work alongside BSM’s to support the strategy and grow the apprenticeship service.
- Support the internal referral process in collaboration with the apprenticeship development coordinator and manager.
- Work alongside BSM’s to ensure smooth relationship management with local employers.
- Assist with developing a communication strategy for apprenticeships.
- Collaborate on sector level activities and events related to apprenticeships including Race to Talent.
- Ensure accurate and timely data entry across all required systems.
- Maintain complete and compliant participant files.
- Conduct monthly audits to ensure data integrity and adherence to program requirements.
- Utilize assessment tools to evaluate participant skills, interests, and abilities.
- Assist with individualized career planning.
- Provide continuous monitoring and support throughout the career development process.
- Develop and maintain a working knowledge of workforce development programs, including WIOA (Workforce Innovation and Opportunity Act), Apprenticeship Building America (ABA), and other applicable funding sources as awarded.
- Manage the full lifecycle of case management activities for participants enrolled in apprenticeship and pre-apprenticeship programs.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree or equivalent professional experience in business, human services, workforce development, or a related field.
- Strong critical thinking and problem-solving skills.
- Strong interpersonal and communication skills.
- Passionate about serving others and the community.
- Capability to work in a team environment.
- Ability to organize, prioritize, and maintain confidentiality.
- Ability to adapt to change and work in a fast-paced environment.
- Solid computer skills in Microsoft, Excel, PowerPoint and virtual meeting platforms.
Nice to Have
- Two years of professional experience in business, social services, workforce development, or a related field.
- Prior case management experience.
- Experience applying case management principles within a project management framework.
Benefits
- A robust onboarding experience to integrate you into our team.
- Team of Teams training in support of the organizational strategies.
- Job training and development to ensure you are established and growing in your role.
- Cross Operational Meetings with your peers.
- Exceptional benefits.
Work Arrangement
Hybrid