About the Role
Serve as the first point of contact for incoming patient referrals and inquiries. Quickly assess each call to determine appropriate next steps. Gather accurate and relevant information during each interaction. Guide conversations toward clear and defined outcomes. Remain calm and focused in high-pressure situations. Communicate with directness and empathy. Adapt tone and approach when speaking with individuals in crisis. Interact professionally with hospital discharge planners and other referral sources. Use structured thinking to manage fast-paced call volume. Maintain composure while handling sensitive topics
Responsibilities
- Answer a high volume of calls from prospective patients and referral partners
- Conduct initial screening and intake assessments over the phone
- Collect and document essential patient information accurately
- Determine patient eligibility and appropriate level of care
- Coordinate next steps with internal care teams
- Follow established protocols for crisis-sensitive conversations
- Maintain consistent communication standards across all interactions
- Escalate complex cases according to procedure
- Ensure timely follow-up on all referrals
Requirements
- Must be located in the United States
- Must have prior remote work experience
- Must have experience working with U.S.-based organizations
- Must complete the full application form
- Must submit a video recording as the first step in the interview process
- Failure to submit a video will result in automatic disqualification
- Ability to work full-time hours
- Proven ability to manage high-call-volume environments
- Strong organizational and documentation skills
- Experience in structured, process-driven roles
Nice to Have
- Background in recovery, addiction treatment, or behavioral health
- Familiarity with patient intake and admissions processes
- Experience communicating with healthcare professionals
- Understanding of crisis intervention principles
- Prior work in a time-sensitive, outcome-focused environment
Work Arrangement
Remote (Country)
Additional Information
- This is a full-time position
- This is a high-volume role requiring consistent performance
- Applicants must complete all sections of the application form
- The hiring process begins with a video submission
- Candidates who do not submit a video will not be considered
- Qualified applicants will receive an email with next steps after video submission
- U.S.-based location is required
- Remote work experience is mandatory
- Experience with U.S.-based organizations is mandatory
