Express Flooring is hiring an Appointment Setter

Express Flooring is hiring an Appointment Setter to be the first point of contact for homeowners interested in our products. This role requires a seasoned professional with phone-based sales experience, strong closing instincts, and the self-motivation to perform in our fast-paced, performance-driven environment. You'll set the tone for the customer experience and directly impact our revenue.

What You'll Do

• Handle outbound sales calls with homeowners who have expressed interest in flooring and home improvement solutions.
• Qualify prospects, create urgency, and confidently set in-home appointments for our Design Consultants.
• Control the conversation, uncover needs, overcome objections, and guide customers to the next step.
• Accurately document calls, notes, and dispositions in our CRM.
• Consistently meet or exceed performance metrics, including appointment conversion rates and call quality standards.
• Represent the Express Flooring brand with professionalism, credibility, and energy on every call.

What We're Looking For

• 2+ years of inside sales, phone sales, or call-center sales experience.
• Proven ability to close, influence, and overcome objections over the phone.
• Self-motivated and performance-driven.
• Strong communication skills with the confidence to lead conversations with homeowners.
• Comfortable working in a metrics-based sales environment with clear expectations and goals.
• Tech-savvy with experience using CRMs and sales tools.
• Reliable, professional, and consistent in attendance and performance.
• High-speed internet and a quiet, distraction-free home office.
• Ability to work scheduled shifts and maintain focus throughout the day.
• Must reside in TX.
• Must be available to work shifts within 12:30p-9:00p, including weekend availability.

Nice to Have

• Experience preferably in home improvement, services, or a consultative sales environment.

Technical Stack

• CRMs and sales tools

Benefits & Compensation

• $20-$22 USD per hour
• Comprehensive medical, dental, and vision plan options
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Work Mode

This is a local-country role. You must reside and work from within Texas.

Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.