Phiture is looking for an Applications Management Services Senior Consultant to join our Legal Technology & Operations – Managed Services team. In this client-facing role, you'll be responsible for delivering quality service under managed service agreements, focusing on monitoring and resolving client production issues (‘business as usual’) and improving configurations and processes based on changing client needs (‘continual improvement’).
What You'll Do
- Assist clients and team members with production issues in a timely fashion.
- Provide regular and concise client updates when resolving issues.
- Collaborate with technology providers and clients to resolve defects.
- Support and enhance integrations with third-party applications.
- Reconcile data across various systems.
- Configure Intapp product software.
- Gain knowledge to become a subject matter expert in supported applications and business processes.
- Attend Intapp partner update meetings to understand future enhancements.
- Attend regular client meetings to provide status updates across all logged issues.
- Assess new business intake processes and capabilities within each client to enhance user experience.
- Support client business process review, identify key business requirements, and support transformation to technical requirements and design.
- Configure and develop technologies based on technical requirements and design.
- Administer unit testing, track defects, and collaborate to resolve them.
- Manage client expectations and project scope, communicating directly with clients.
- Conduct research on client industries, legal technology, and legal industry trends.
- Assist in business development efforts such as proposals, workplans, and presentations.
What We're Looking For
- 3+ years of relevant experience in the legal or consulting industry.
- Four-year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, or equivalent combination of experience and education.
- Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management.
- Strong observational, analytical, numerical reasoning, business acumen, problem solving and leadership skills; proficient in process mapping.
- Effective communication and storytelling skills (written and spoken) and a client service-centric mindset.
- Strong organizational skills with the ability to work on multiple areas simultaneously, prioritize tasks, maintaining exacting standards for work product and attention to detail.
- Excels in a cooperative team environment; takes initiative to forward team operational efficiency through improved methodologies; able to ideate and create client deliverables with moderate oversight.
- Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new subject matter expertise and business skills.
- Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, and SharePoint as collaboration tools.
Nice to Have
- Working with the Intapp product suite.
- Mentoring colleagues.
- Working in a customer-facing role.
- Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs.
- Proficiency in SQL.
- Experience in working with the MS Azure Platform, particularly with logic apps and functions.
- Experience working in Boomi.
Technical Stack
- Intapp product suite
- XML, JQUERY/JSON, REST APIs
- SQL
- MS Azure Platform
- Boomi
- Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint
Team & Environment
You’ll be a Senior Consultant on the Legal Technology & Operations – Managed Services team.
Work Mode
This role follows a local-country work mode and is open to candidates based on the West Coast of the United States of America.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
