Responsibilities
- Direct and manage a large, geographically dispersed operational team to meet performance goals and deliver high-quality services.
- Act as the main point of escalation for personnel, operational issues, and customer concerns, ensuring prompt and effective resolution.
- Attend regular operational meetings with the Customer Representative to discuss progress, performance, and strategic initiatives.
- Join customer meetings to provide updates, insights, and recommendations on operations and workforce performance.
- Cultivate a culture of high performance and accountability across embedded teams.
- Oversee the complete employee lifecycle, including hiring, onboarding, performance management, career development, and retention.
- Collaborate with HR on employee relations, organizational design, and compensation strategies.
- Conduct performance evaluations, coaching, and development planning for staff at all levels.
- Identify skills gaps and implement workforce development and upskilling initiatives.
- Gather requirements from stakeholders for highly complex technical roles.
- Develop and refine job descriptions to align with evolving technical and mission requirements.
- Lead and participate in candidate evaluation, including technical vetting and cultural fit assessment.
- Maintain a solid foundational knowledge of software development, DevOps, CI/CD pipelines, automation, and modern architectures.
- Provide informed input on technical workforce needs, role definitions, and organizational capabilities.
- Ensure alignment with software development lifecycle (SDLC) practices, Agile/Scrum methodologies, and modern delivery frameworks.
- Support teams using tools such as Jira, Azure DevOps, and similar platforms.
- Drive continuous improvement initiatives to enhance service delivery and employee experience.
- Develop, implement, and continuously refine operational processes to maximize efficiency and minimize cost.
- Monitor and analyze key performance indicators (KPIs) to identify trends, risks, and improvement opportunities.
- Establish metrics and reporting frameworks to track organizational health and performance.
- Ensure compliance with customer site security, safety, and operational policies and procedures.
- Support secure and compliant operations in environments requiring DOE clearance standards.
- Identify and mitigate risks related to workforce, operations, and delivery.
- Build and maintain strong relationships with stakeholders, business leaders, and customer organizations.
- Act as a bridge between embedded staff and centralized leadership to ensure alignment and communication.
Work Arrangement
On-site — Albuquerque area
Other
- Ability to obtain a DOE Q Clearance (candidate may start uncleared).
- Must reside in the Albuquerque area due to on-site work requirements.
- Must be US Citizen.
