Phiture is hiring an API Implementation Customer Success professional to ensure new customers launch quickly and successfully. You will own the technical onboarding process for strategic enterprise accounts and build the foundational systems for customer success.
What You'll Do
- Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live.
- Serve as the primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams.
- Develop a scalable customer success framework, including playbooks, onboarding workflows, and support processes.
- Act as an internal advocate for customer needs, providing structured feedback to product and engineering to inform roadmap priorities.
- Analyze usage data to identify expansion opportunities and ensure customers realize measurable value from the platform.
- Support contract renewals and growth initiatives in partnership with Sales, Engineering and Leadership.
What We're Looking For
- 3-5 years of experience implementing APIs or user interfaces in professional service companies (e.g., insurance, wealth planning, accounting), especially with companies like Plaid, Finicity, Yodlee and MX.
- Proven success managing large or strategic enterprise accounts with complex integration needs.
- Demonstrated ability to design and operationalize customer success processes in early-stage or scaling organizations.
- Strong technical acumen and ability to troubleshoot issues related to APIs, data integrations, and authentication workflows.
- Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
- Experience collaborating closely with engineering and product teams to deliver customer-driven solutions.
- Understanding of UX principles, workflow optimization, and data security protocols.
Nice to Have
- Full-stack JavaScript experience.
- Deep understanding of the insurance or fintech ecosystem.
Benefits & Compensation
- Compensation: $100k - $150k + generous equity grants.
- Company-sponsored health, dental and vision insurance for employees and dependents.
- Generous equity grants.
- Unlimited paid time off.
- $1,000 stipend to equip a home office.
- Friday reimbursed lunch.
- 401K with a 3.5% match.
Work Mode
This position is open to candidates based in the USA and Canada.
Our culture is built on being worthy of trust, finding a way, owning it, thinking "we" not "I," and raising the bar.
