American Airlines is hiring an Analyst, Travel Services

American Airlines is hiring an Analyst, Travel Services to support the business and leisure travel needs of its team members and employees of other airlines globally. You will be part of the Team Member Travel Team within the People Organization, serving as a key resource for all departments.

What You'll Do

• Serve as a system-wide resource for all departments regarding employee travel on and by other airlines.
• Evaluate, manage, and communicate company business travel requests on/by other airlines, ensuring compliance with policies and industry standards.
• Troubleshoot and resolve issues related to travel policies, procedures, and experiences on/by other airlines.
• Maintain strong relationships with industry counterparts and all levels of active and retired team members.
• Stay informed of and apply industry standards, mandates, and best practices.
• Handle complex travel requests and provide solutions for premium or high-value clients with accuracy and efficiency.
• Deliver exceptional, personalized support, including availability outside standard business hours for urgent needs.
• Act as the primary point of contact during critical situations such as emergencies, escalations, and exception requests.
• Compile and deliver ad-hoc reports for internal stakeholders to support decision-making.
• Accurately document and track all client interactions to ensure transparency and continuity.
• Assist with testing processes for new ZED leisure and duty agreements and validate user functionality in myIDTravel.
• Monitor for geopolitical and world events as well as union strike events that could impact AA travelers.
• Quickly assess incoming requests, determine escalation paths, and manage exceptions with sound judgment and professionalism.

What We're Looking For

• At least 2 years’ experience in an administrative support role with strong emphasis on customer service.
• 2 years of experience in the aviation industry.

Technical Stack

• Sabre, ePNR, SharePoint, myIDTravel
• Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)

Team & Environment

Part of the Team Member Travel Team within the People Organization.

Benefits & Compensation

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across the global network for employee, family, and friends.
• Health Benefits: Health, dental, prescription, and vision benefits available on day one; also includes virtual doctor visits, flexible spending accounts.
• Wellness Programs: Tools, resources, and support for personal wellness.
• 401(k) Program: Available upon hire; employer contributions available after one year depending on workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises and more.

American Airlines fosters a culture where inclusion and diversity are the foundation of our dynamic workforce, supported by 20+ Employee Business Resource Groups.