Responsibilities
- Provide support for 5-6 client accounts
- Partner with internal teams in support of client program objectives
- Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines
- Organize and present KPIs to internal stakeholders
- Execute on client SLAs relative to reports, deliverables, and member feedback
- Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
- Client meeting documentation: data entry, meeting minutes, action items
- Oversight of client marketing materials and direct mail campaigns
- Monitor success and serve our clients through the completion of ad-hoc reporting projects
- Quality assurance for reports and deliverables; report manipulation based on client requirements
- Communicate updates and escalations with internal stakeholders in support of client programs
- Ticket submission and tracking for client requests directly related to the success of the program
- Internal tracking, documentation, and client response formulation for member grievance
- Account coverage in the absence of the Client Success Executive or Manager
Requirements
- 2+ years of relevant work experience
- 2+ years of Client-facing experience
- Astute in reviewing and organizing data in Excel
- Experience using Google Suite (Gmail, Sheets, Slides)
- Ability to clearly articulate via verbal and written communication
- Experience balancing multiple work commitments and prioritizing tasks appropriately
Nice to Have
- Bachelor’s degree preferred but not required
- Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
- Confidence to seek clarification when encountering unfamiliar situations
- Effectively collaborates with cross-functional teams
Additional Information
- Anticipated Weekly Hours: 40
- Time Type: Full time
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
