CrowdStrike is hiring an Alliance, MSSP & OEM Account Manager to join its Worldwide Alliances Organization and Global Renewals Management Function. This remote role in Brazil is a key sales and operations position focused on achieving sustainable retention, protecting Annual Recurring Revenue (ARR), and driving operational discipline for partner renewals.
What You'll Do
- Scale the alliance, MSSP and OEM account management function.
- Drive execution through cross-functional partnerships across Channel, Alliances, OEM, Sales, Finance, Legal and Sales Operations.
- Support Alliance, MSSP, and OEM Sales Organizations in driving ARR retention at scale.
- Protect and Grow Annual Recurring Revenue (ARR) by supporting sales teams in securing renewal contracts in advance of expiration.
- Support sales teams with renewals and complex quote creation as well as deal support activities.
- Review, prepare and present renewal sales quotes 90–120 days in advance of expiration.
- Own contract processes including co-terming, upselling and multi-year options related to renewals within partner, MSSP and OEM frameworks.
- Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, Channel Operations and Sales Management.
- Research partner license purchase and renewal history, gather requirements on up-sell, cross-sell, co-term information and work with the partner to position & own opportunity management.
- Structure quoting scenarios including co-terms, staggered deployments, pooled licensing, multi-tenant environments, module/feature upgrades with product dependencies.
- Serve as a subject matter expert on how to build quotes in CPQ, price and discount CrowdStrike’s product portfolio within Alliance, MSSP and OEM commercial models.
- Deliver accurate forecasting of renewals + expansion opportunities within Salesforce and Clari.
- Partner with Customer Value Management and Channel stakeholders to understand the health status of partners and downstream customers.
- Provide Renewal Sales Operations team with regular and accurate updates on renewal contract statuses.
- Share best practices and advise on how to package, price and quote renewal proposals within partner program guidelines.
What We're Looking For
- 5+ years of experience in Renewals, Sales Operations, Deal Support, Contract Management or Customer Success.
- Previous experience managing SaaS subscription renewals processes.
- Experience and proficiency with MS Excel.
- Prior experience using Salesforce.com and/or Salesforce CPQ.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment across multiple partner engagements.
- Tech savvy and excited to work in a fast-paced environment.
- Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings.
- Ability to work independently or in a team environment.
- Extreme attention to detail and highly organized.
Nice to Have
- Relevant industry experience: High Tech, SaaS, Cybersecurity.
- Experience working within Alliance, MSSP, OEM, Channel or indirect sales models.
- Experience with Annual Recurring Revenue (ARR) business model.
Technical Stack
- MS Excel
- Salesforce.com
- Salesforce CPQ
- Clari
Team & Environment
Part of the Worldwide Alliances Organization and Global Renewals Management Function.
Benefits & Compensation
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world class amenities.
- Great Place to Work Certified™ across the globe.
Work Mode
This role is remote and located in Brazil.
CrowdStrike is proud to be an equal opportunity employer, committed to providing equal employment opportunity for all employees and applicants for employment without discrimination on the basis of race, color, creed, ethnicity, religion, sex, sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.
