Jobgether is hiring an AI Self-Service Program Manager to spearhead our AI-driven customer support initiatives. You will lead the development and optimization of our self-service platforms, including chatbot and voice AI systems, delivering smarter and more seamless support experiences.

What You'll Do

Lead daily operations of AI self-service platforms to ensure reliability, performance, and user satisfaction.
Track, analyze, and report key performance metrics such as containment, deflection, accuracy, and CSAT to uncover actionable insights.
Optimize AI intelligence through prompt engineering, conversational design improvements, and seamless integrations across systems.
Collaborate with internal teams and external vendors to close content gaps and scale platform capabilities.
Drive strategic initiatives that align AI self-service with business objectives and customer needs.
Identify and implement process improvements to increase efficiency and impact of AI-driven support solutions.

What We're Looking For

8+ years of experience in support operations, knowledge management, or AI/automation platform management.
Bachelor’s degree in Business, Information Systems, or a related field.
Hands-on experience with conversational AI technologies such as chatbots or voice AI.
Background in conversational design and prompt engineering.
Strong analytical, problem-solving, and data-driven decision-making skills.
Proven ability to collaborate effectively across technical and non-technical teams.
Experience in project and vendor management, with excellent communication and storytelling skills focused on customer experience.

Nice to Have

Master’s degree preferred.
Strategic thinker with a builder mentality, capable of scaling systems, processes, and technology.
Deep understanding of AI-driven self-service and automation platforms, including optimization of chatbots or voice AI.
Strong leadership and collaboration skills, with the ability to align cross-functional teams and vendors around shared objectives.

Technical Stack

Conversational AI
Chatbots
Voice AI

Benefits & Compensation

Comprehensive health benefits including medical, dental, and vision.
Flexible and remote working arrangements, supporting work-life balance.
Career growth opportunities within a fast-paced, high-impact environment.
Employee-led initiatives and perks designed to support professional development and wellbeing.
Compensation: USD $100,257.50 – $151,650 per year, depending on location, experience, and skills.