Braze is seeking an AI Consultant (Professional Services) to guide organizations through the successful integration and optimization of Glia's AI solutions. In this pivotal role, you will enable customers on all Cortex AI features during launch, conduct post-launch check-ins to analyze performance, and make data-driven recommendations for continuous improvement. You'll collaborate with internal teams to diagnose challenges and ensure clients leverage the full potential of AI solutions.
What You'll Do
- Drive customer adoption, usage, and renewal of Glia’s AI features.
- Empower customers through the development and execution of training initiatives for client teams.
- Empower customers to drive adoption of Glia’s AI features by their own end users.
- Implement AI products on time and on budget.
- Ensure customers are achieving desired business impact from Glia’s AI features post-implementation.
- Establish credibility with client stakeholders as an AI subject matter expert.
- Provide pre-sales consultancy on AI features to assist prospective clients.
- Analyze AI performance metrics and provide data-driven recommendations for improvement.
- Provide assistance and best practices on prompt engineering and Generative AI.
- Serve as primary technical advisor for AI-related inquiries and challenges.
- Offer guidance on Glia Virtual Assistant best practices to optimize conversational interactions.
- Collaborate with product and engineering teams to communicate client feedback and feature requests.
- Collaborate with implementation managers, solution architects, and engineers during customer implementations.
- Document client processes and diagnose how Glia’s AI products can improve efficiency and experience.
What We're Looking For
- Bachelor’s Degree or higher, preferably in a STEM-related field.
- 5+ years of experience in a SaaS Software environment.
- 5+ years of experience in Customer Success, Consulting, Professional Services, Account Management or similar customer-facing roles.
- Understanding of AI - Conversational AI, Large Language Models, Generative AI.
- Growth mindset with a natural curiosity about technology and passion for AI.
- Proven ability to coordinate multiple Client-facing projects simultaneously.
- Experience collaborating across multiple teams (Sales, Product, Customer Success, Development).
- Team player attitude with strong presentation skills, self-confidence, and enthusiasm.
- Curious by nature, enthusiastic problem solver.
- Excellent communication skills to explain complex AI concepts to non-technical stakeholders.
- Highly collaborative and flexible.
- Understanding of AI ethics and responsible AI practices.
- Experience diagramming process flows using UML or a similar tool.
Nice to Have
- Training / Teaching Background.
- User Experience Background.
- Certifications in relevant AI technologies.
- Experience within the Financial Services, Healthcare, or Insurance industries.
Team & Environment
You will collaborate closely with customer success managers, solution architects, product teams, implementation managers, and engineers. Braze is a fast-paced, dynamic fast-growth startup that is Great Place to Work certified with 98% employee satisfaction.
Work Mode
This role is local-country, based in Mexico.
Glia is an equal-opportunity employer and does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
