Glia is hiring an AI Consultant (Professional Services)

Glia is looking for an AI Consultant (Professional Services) to guide organizations through the successful integration and optimization of our AI solutions. You will enable customers on AI features, conduct post-launch analysis, and make data-driven recommendations for continuous improvement, ensuring they leverage the full potential of our technology.

What You'll Do

• Drive customer adoption, usage, and renewal of Glia’s AI features.
• Empower customers through the development and execution of training initiatives for their teams.
• Enable customers to drive adoption of Glia’s AI features by their own end users.
• Implement AI products on time and on budget.
• Ensure customers achieve their desired business impact from Glia’s AI features post-implementation.
• Establish credibility with client stakeholders as an AI subject matter expert.
• Provide pre-sales consultancy on AI features to assist prospective clients in adopting Glia.
• Analyze AI performance metrics and provide data-driven recommendations for improvement.
• Provide assistance and best practices on topics like prompt engineering and working with Generative AI.
• Serve as the primary technical advisor for AI-related inquiries and challenges.
• Offer guidance on Glia Virtual Assistant best practices to optimize conversational interactions.
• Collaborate with Glia's product and engineering teams to communicate client feedback and feature requests.
• Collaborate closely with implementation managers, solution architects, and implementation engineers during customer implementations.
• Document client processes and diagnose how Glia’s AI products can improve efficiency and experience.

What We're Looking For

• Bachelor’s Degree or higher, preferably in a STEM-related field.
• 3+ years of experience in a SaaS Software environment.
• 3+ years in Customer Success, Consulting, Professional Services, Account Management, or similar customer-facing roles.
• Understanding of AI, including Conversational AI, Large Language Models, and Generative AI.
• Growth mindset with a natural curiosity about technology and a passion for AI.
• Proven ability to coordinate multiple client-facing projects simultaneously.
• Experience collaborating across Sales, Product, Customer Success, and Development teams to ensure completion of deliverables.
• A team player attitude with strong presentation skills, self-confidence, and enthusiasm.
• Curious by nature, an enthusiastic problem solver capable of meeting challenges efficiently and scalably.
• Excellent communication skills to explain complex AI concepts to non-technical stakeholders.
• Highly collaborative and flexible.
• Understanding of AI ethics and responsible AI practices.
• Experience diagramming process flows using UML or a similar tool.

Nice to Have

• Training or Teaching background.
• User Experience background.
• Certifications in relevant AI technologies.
• Experience within the Financial Services, Healthcare, or Insurance industries.

Team & Environment

You will work closely with customer success managers, solution architects, product teams, implementation managers, and implementation engineers.

Work Mode

This role follows a local-country work mode and is open to candidates in Canada.

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.