Responsibilities
- Convince customer / prospect to take advantage of the ServiceNow IT Operations Management suite to solve business and technical problems preventing them from achieving their goals
- Inspire with an innovative mindset providing guidance on the future of our ITOM solutions
- Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster
- Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts
- Spread the word and educate about ServiceNow technology and industry trends through public, customer and marketing events such as user conferences, webinars, executive briefings etc
- Be the voice of the customer and provide field feedback to help product management and engineering teams to shape the roadmap and to better help our customers
- Be the go-to person in the region for market trends and competitive analysis with special skills on differentiation for our ITOM solutions
- Be the trusted advisor for our ITOM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions
Requirements
- Strong technical, sales and consulting skills
- Ability to translate technical capabilities into business benefits
- Technical and customer service domain expertise in IT Operations Management
Additional Information
- Role supports US Federal DoD Community customers
- Position involves customer-facing activities including presentations, demos, and proof of concepts
- Expected to provide feedback to product management and engineering teams
- Requires ability to act as a trusted advisor and thought leader in ITOM space
