Penn Mutual is looking for an Advisory Senior Operations Specialist to join our team supporting Envestnet operations. You will process all Broker-Dealer (BD) and Registered Investment Advisor (RIA) cashiering requests, as well as Envestnet and financial planning operations for Hornor, Townsend & Kent (HTK). Collaborating closely with the Operations Manager, you will support day-to-day operations, address inquiries, and handle escalations to deliver prompt, accurate service to Financial Professionals and Field Offices.
What You'll Do
- Manage cashiering and advisory operations queues, including Envestnet and financial planning transactions
- Provide support and resolution for inquiries from Financial Professionals and Field Offices
- Recommend and implement process improvements to enhance service delivery
- Collaborate with internal teams and external partners to resolve escalated issues
- Handle simple to complex emails or calls from clients and financial professionals efficiently and accurately
- Accept ownership of interactions and provide high-caliber service and follow-through
- Maintain consistent communication with field partners via phone, email, and in person
- Adhere to service level agreements (SLAs) and individual and team metrics
- Process quarterly billing and financial planning fees
- Provide project-level support as needed
- Remain current in profession and industry trends
- Demonstrate a commitment to AI fluency by embracing AI tools and technologies to enhance performance, decision-making, and innovation
What We're Looking For
- Bachelor's Degree preferred or equivalent experience
- SIE and S99 required or both obtained within 12 months of hire
- 3-5 years experience in a broker/dealer within operations
- Strong understanding of the financial services industry
- Experience supporting financial professionals and resolving complex inquiries
Nice to Have
- S7 and S24 preferred
Technical Stack
- Pershing NetX
- Advice Pay
- Envestnet Platforms
Team & Environment
You will be part of a growing team at 1847Financial, a wholly owned subsidiary of Penn Mutual, and will collaborate closely with and report directly to the Operations Manager.
Benefits & Compensation
- Salary: $70,000-$80,000
Work Mode
This role offers a hybrid work arrangement.
Penn Mutual is committed to Equal Employment Opportunity (EEO), providing employment and advancement opportunities free from unlawful discrimination based on race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.
