The Coca-Cola Company is seeking a Advisor, Customer Operations to act as a vital liaison and primary point of contact for Foodservice customers' equipment service requirements. In this role, you will coordinate new installations, replacements, flavor changes, and equipment removals, ensuring seamless operations and customer satisfaction.
What You'll Do
- Serve as a primary contact for diagnosing service issues and business needs, adopting and implementing programs.
- Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives.
- Coordinate logistical details of new openings, closings, relocations, and remodels.
- Monitor and track all activity in QuickBase, a centralized web-enabled database.
- Schedule installations, exchanges, buy-backs, or removals using Coca-Cola's information systems.
- Research and resolve varying issues using information systems, providing expedient service, installation, or orders.
- Confirm service details with customers, including follow-ups and order confirmations.
- Manage the sourcing and delivery of assets, parts, and point-of-sale material, utilizing Coca-Cola information systems.
- Handle inquiries and feedback diligently, maintaining a record in database tools.
- Establish partnerships with customers, clients, or third-party service providers to achieve shared goals.
- Troubleshoot equipment issues over the phone to minimize downtime and optimize service costs.
- Process and expedite orders while communicating demand for products or services effectively.
What We're Looking For
- High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field.
- 2+ years of customer-facing experience in a call center, sales, or sales support role.
- Superior communication and exceptional relationship-building skills.
- Proficiency with technical software applications.
- In-depth knowledge of Account Management including stewardship techniques and continuity of supply.
- Excellent problem-solving acumen, with robust leadership capabilities.
- Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities.
Technical Stack
- QuickBase
- Microsoft Office
- Coca-Cola information systems
Benefits & Compensation
- Iconic & Innovative Brands: Work with an array of over 250 esteemed products and popular brands.
- Expansive & Diverse Customers: Collaborate with a varied spectrum of customers daily.
- Full range of medical, financial, and/or other benefits, dependent on the position.
- Compensation: $64,700 - $77,600
Work Mode
This is a remote position open to candidates located in the United States of America.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
