Manage accounts receivable operations for a Canadian customer portfolio, focusing on accurate payment tracking, dispute resolution, and timely collections. This role ensures financial data integrity while supporting cash flow and compliance across all entities.
Key Responsibilities
- Review accounts receivable aging reports and take proactive steps to collect overdue payments.
- Develop and apply strategies to reduce outstanding balances and limit credit risk exposure.
- Engage customers through phone and email to issue payment reminders and secure repayment commitments.
- Record all collection activities accurately in financial systems and escalate delinquent accounts as needed.
- Identify billing errors or disputes that delay payments and collaborate with internal teams to resolve them.
- Investigate customer concerns in coordination with billing and finance stakeholders.
- Process approved credit adjustments according to company guidelines and track dispute resolution progress.
- Ensure incoming payments are correctly allocated and reconcile customer accounts to resolve misapplied or unapplied cash.
- Support month-end closing activities by assisting with accounts receivable reconciliations.
- Respond promptly to customer and internal inquiries through a shared communication channel.
- Maintain complete and accurate records in financial systems and provide regular aging reports and collection forecasts.
- Highlight trends in late payments and contribute to strategies that improve days sales outstanding (DSO).
- Collaborate with Customer Success, Sales, and Support teams to manage at-risk accounts with a focus on retention and resolution.
- Stay informed about tax and regulatory requirements relevant to billing and collections.
- Participate in internal and customer-facing meetings to support financial clarity and operational improvement.
- Support ongoing enhancements to financial processes, controls, and system functionality.
- Maintain professional communication with all internal and external parties, ensuring transparency and accountability.
- Perform additional duties as needed to support financial operations and team goals.
