Role Overview
This position is responsible for managing core accounts receivable activities, including processing incoming payments, identifying unapplied funds, and resolving customer billing concerns. The specialist ensures accurate and timely revenue recognition by adhering to established procedures and supporting financial integrity across customer accounts.
Key Responsibilities
- Process and post customer payments received via lockbox, ACH, direct debit, and wire transfers, ensuring accurate application to accounts
- Investigate and resolve unapplied or misapplied payments with urgency to maintain account accuracy
- Conduct daily invoice reviews and perform quality checks to meet processing standards
- Address customer credit card declines and communicate appropriately to prevent service interruptions
- Collaborate with internal teams to audit invoices, resolve chargebacks, and validate deductions
- Support process improvements to enhance cash application speed, accuracy, and compliance
- Follow up on payment exceptions and ensure daily resolution in alignment with policies
- Engage cross-functionally with accounting and other departments to support billing accuracy and customer satisfaction
- Participate in special projects and fulfill additional duties as needed
Qualifications
Candidates should have 1–2 years of experience in accounts receivable or a related field. A bachelor’s degree in Finance, Accounting, or Business is preferred. Familiarity with financial processes and attention to detail are essential.
Technical Skills
Proficiency in Microsoft Excel, Word, and PowerPoint is required to support reporting, documentation, and communication tasks.
Work Environment
This role offers flexibility with hybrid, remote, or on-site work options. Occasional overtime may be necessary during project peaks. Limited travel, approximately 5%, may be required.
Company Culture
The organization is committed to building smarter, safer, and more sustainable living environments through innovative technology and customer-focused solutions. It emphasizes connectivity, sustainability, and proactive service to support customers wherever they are.
Equal Opportunity
This employer is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.
