NRG is hiring an Accounts Receivable Specialist I to perform day-to-day tasks that directly impact customer experience and revenue accuracy. You'll process receivables from multiple sources, resolve billing issues, and collaborate with internal teams to ensure customer satisfaction.
What You'll Do
- Support the Accounts Receivable function, including processing receivables, posting unapplied payments, and notifying customers of declined credit cards.
- Research payments, lockbox rejects, and conduct daily invoice processing with quality checks.
- Communicate cross-functionally with various teams in accounting and other departments.
- Identify, test, and implement improvements and system enhancements to mitigate risks and improve cash application.
- Record payments (lockbox, ACH, Direct Debits, Wires) to appropriate customer accounts accurately and timely, adhering to policies.
- Ensure exceptions (payments not processed through daily automation) are applied daily and accurately.
- Resolve misapplied and unapplied payment issues for customers with a sense of urgency.
- Resolve chargebacks by following pending deductions procedures to dispute invalid or unauthorized deductions.
- Perform all other projects and duties as assigned.
What We're Looking For
- 1–2 years of Accounts Receivable experience.
- Bachelor’s degree in Finance, Accounting, or Business, or 1–2 years of experience in the field or a related area.
Technical Stack
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
Work Mode
This position offers a hybrid work model.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability.
