What You'll Do
Direct the development and daily execution of community strategies for prominent client brands, ensuring engagement efforts—both planned and reactive—support overarching business objectives. You'll shape scalable systems for content and interaction that strengthen brand presence and foster meaningful audience connections across social platforms.
Supervise a team of Community Managers, ensuring alignment in voice, timing, and quality across all client engagements. Stay ahead of cultural shifts, platform updates, and audience trends, adjusting strategies swiftly to maintain relevance and impact.
Work closely with creative, strategy, and analytics teams to refine content planning, enhance messaging, and deliver performance-driven insights. Develop and manage protocols for crisis response, including social response frameworks and brand-safe communication playbooks.
Act as the primary strategic contact for clients, advising on platform strategy, reputation management, and performance reporting that links engagement to measurable outcomes. Utilize enterprise-grade tools such as Sprinklr, Sprout, and Khoros to manage publishing, listening, engagement, and analytics at scale.
Requirements
- Minimum of 6 years’ experience in social media, community management, or digital strategy
- At least 2 years leading or managing teams in a fast-paced digital environment
- Exceptional writing, editing, and interpersonal communication skills
- Availability to work nights, weekends, and holidays as needed
Preferred Qualifications
- Experience in social content creation or content strategy
- Demonstrated success building engagement strategies for recognizable brands
- Familiarity with enterprise social platforms, especially Sprinklr or Sprout
- Bachelor’s degree preferred
- Background in agency or brand-side roles is advantageous
Technical Stack
Sprinklr, Sprout, Khoros
Benefits
- Recognized as one of the fastest-growing companies by Inc. 5000 seven times
- Ranked among the Top 100 PR firms in the U.S. four times
