Practicebetter is looking for an Account Resolution Specialist to perform duties related to protecting and preserving credit union assets and relationships. This full-time remote role involves establishing payment plans, collecting loan payments, recovering collateral, and recommending accounts for charge off.

What You'll Do

Manage a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts.
Contact members with past due accounts, loans, and Visa's via phone, email and mail to discuss outstanding balances and payments.
Set up repayment schedules and obtain payment from members within policy and procedure guidelines.
Utilize knowledge of Bankruptcy, collateral protection insurance (CPI), credit reporting, GAP, mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans, and automated clearing house (ACH) setup.
Complete complex tasks associated with the collection and closure of delinquent accounts.
Review and prepare negative shares report for charge-off.
Follow-up on recovery and continued collection efforts of charged off accounts by phone and mail.
Review and unlock dormant accounts as needed.
Manage a queue of delinquent accounts and make recommendations of accounts for repossession or for charge off.
Prepare files for recovery of collateral and submit files to management for voluntary or involuntary repossession approval.
Provide guidance to teammates and branch staff as needed.
Assist with training new department staff.
Waive fees on accounts within authorization level.
Review internal processes and provide recommendations for improvements to increase efficiencies within the department.

What We're Looking For

Minimum one (1) year experience in customer service or collection experience.

Nice to Have

Knowledge of the Symitar and Temenos systems.

Team & Environment

This role is part of the Account Solutions Department.

Benefits & Compensation

Target hourly pay range: $18.69 - $23.37. Full hourly pay range: $18.69 - $28.04.
Medical, Dental, and Vision insurance option paid at 100% by company for employee only coverage.
Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Life and AD&D insurance.
401k plan.
Accrue 8 hours of vacation and 8 hours of sick leave monthly.
11 paid holidays, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

Work Mode

This is a full-time remote position open to candidates residing in Washington (WA) or Oregon (OR).

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.