As an Account Resolution Specialist, you’ll play a key role in supporting members by identifying and resolving account-related concerns. Your responsibilities include reviewing transaction disputes, verifying identity details, and determining appropriate next steps to restore access or correct errors.
What You’ll Do
- Investigate account activity and transaction disputes using internal tools and data sources
- Communicate clearly with members to gather information and explain resolution processes
- Make informed decisions on account reinstatements, fraud alerts, and access restrictions
- Collaborate with cross-functional teams to improve resolution workflows and reduce response times
- Document case details thoroughly and maintain compliance with security and privacy standards
What We’re Looking For
Successful candidates will have strong attention to detail, the ability to interpret financial data, and a commitment to delivering respectful, member-focused service. Experience in financial services, fraud analysis, or customer support is beneficial. You must be comfortable navigating multiple systems and adapting to evolving policies in a fast-paced environment.
