Responsibilities
- Own and grow a book of business
- Manage a portfolio of accounts from post-sale handoff through renewal, retention, and expansion.
- Develop a deep understanding of customer priorities, business goals, and organizational dynamics.
- Drive retention and account health
- Increase adoption and customer value
- Identify upsell and cross-sell opportunities
- Act as a strategic relationship lead
- Collaborate with Customer Success and Business Development
- Lead renewals and forecasting
- Use data and AI to work smarter
- Represent the voice of the customer
Requirements
- 5+ years of experience in account management and customer growth within B2B SaaS, DaaS, information services, or subscription-based businesses, preferably managing mid-market or enterprise customers in software, data, regulatory, EHS, compliance, or related industries.
- Demonstrated success with retention, renewals, expansion, and revenue growth within an existing book of business
- A proactive, hunter-oriented mindset with a track record of building relationships beyond initial points of contact and identifying new growth opportunities
- Experience navigating complex accounts, multiple stakeholders, and consultative sales cycles
- Strong business judgment and analytical thinking, with the ability to prioritize accounts using data such as contract value, renewal timing, customer health, and usage signals
- Comfort working in a fast-paced, evolving environment with multiple priorities and initiatives in motion
- Strong communication and collaboration skills, with the ability to work effectively across commercial, product, support, and customer success teams
- Confidence using tools such as Salesforce, LinkedIn Sales Navigator, Gong, ChatGPT, Copilot, or similar platforms
- Openness to using AI in your workflow; you do not need to be an expert, but you should be curious, adaptable, and comfortable using AI to improve productivity and customer outcomes
Benefits
- Health, dental, and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Work Arrangement
Hybrid
Team
Structure: Commercial team
Additional Information
- Ability to travel for customer meetings and internal collaboration, typically around 15%
- Mission-driven impact
- A high-impact commercial role
- Strong earning potential
- Innovation at the forefront
- Collaborative support
- Career growth
