Requirements
- Min. 3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
- Strong problem-solving skills with the ability to navigate complex cases and think beyond standard procedures.
- Exceptional communication skills (written and verbal) with near-native or native-level English.
- High attention to detail and ability to manage multiple tasks while maintaining top-class service standards.
- A proactive, empathetic, and professional attitude that represents our Premium brand promise.
- Proven ability to work collaboratively in a high-performance environment.
Nice to Have
- Background in FinTech, SaaS, or fast-paced technology companies.
- Experience with membership-based services or subscription models.
- Exposure to analytics or reporting, enabling insights into member behavior and engagement.
Benefits
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- Family & Friendly Leaves
Work Arrangement
Hybrid
Team
Structure: exclusive team
Additional Information
- Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
- Near-native or native-level English.
