ScaleStation is looking for an Account Manager to be the primary strategic and operational contact for our valued mid-market clients. This role is responsible for centralizing the client relationship and taking total ownership over client management within a lean, collaborative, and fully remote team.
What You'll Do
- Serve as the primary strategic and operational contact for clients, building long-term trust and insight.
- Gain a deep understanding of the client's business goals and translate those objectives into clear, actionable briefs for delivery teams.
- Manage client expectations regarding communication, timelines, and deliverables.
- Monitor performance, analyse results, and provide actionable insights for continuous optimisation and strategic decisions.
- Oversee end-to-end project execution, ensuring high quality, and QAing all deliverables before they reach the client.
What We're Looking For
- 3+ years in an Account Manager or Client Services role within a digital agency.
- A strong understanding of business sales and marketing workflows (e.g., Inbound Marketing, lead generation, sales enablement).
- Proven working knowledge across multiple marketing channels (SEO, PPC, Social Media Ads, Email, Content).
- Exceptional written and verbal communication, presentation, and interpersonal skills.
Team & Environment
You'll be joining a lean, collaborative, and fully remote team spanning Australia and Asia Pacific. We have no corporate red tape or egos; just curious, switched on people who value ownership, outcomes, and making things better.
Benefits & Compensation
- Competitive base salary plus bonuses tied to client success, upsells, and retainers.
- 100% remote, flexible hours.
- Access to HubSpot Academy training and resources.
- Mentorship from seasoned leaders, ongoing training.
- Potential to become a practice lead or thought leader in the industry.
Work Mode
This is a fully remote position with flexible hours, open to candidates based in Australia and the Asia Pacific region.
At Fulcrum, we celebrate diversity and know that differences help us thrive. We are committed to inclusion and equal opportunities at every stage of the recruitment process.
