Loopio Inc. is hiring an Account Manager (SMB) - Contract to own the commercial relationship on a portfolio of existing accounts. You will be responsible for driving value, developing deep relationships, and maximizing renewal and expansion potentials across multiple industry verticals.

What You'll Do

Lead end-to-end conversations around renewal negotiations and expansion opportunities with your portfolio of customers.
Develop data-driven strategy to efficiently manage a high volume of renewal and expansion discussions.
Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings.
Develop strategies to build relationships with new business units, product lines or regions.
Partner closely with Customer Success Managers to understand customer adoption, develop thoughtful pricing strategies, and identify expansion opportunities.
Negotiate contract terms and pricing with guidance from relevant internal departments and management.
Respond to customer requests for additional users and other upgrades and provide a high level of service.
Present to key stakeholders and executives the value of expanding Loopio’s usage within their organization.
Conduct discoveries and online demonstrations of the Loopio platform to additional user groups.
Build engaging 'playbooks,' email templates, and meeting frameworks to support account growth.
Leverage engagement and product data through Customer Health Score framework to identify growth opportunities and proactively flag risk.
Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings.
Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner.
Monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion.
Work with Product, Development, Marketing, Sales, and CS teams to communicate customer feedback and priorities.

What We're Looking For

2 - 3 years of experience in an Account Manager or similar role, preferably in B2B SaaS.
Proven track record of developing sales opportunities and managing complex deal cycles.
Experience growing and maintaining relationships with existing customers.
Experience embedding themselves into key accounts, developing new relationships that support account expansion.
Ability to develop relationships with senior leaders and C-level executives.
Excellent ability to build cross-functional relationships and be a team player.
Exceptionally analytical and a keen ability to derive insights from data and reporting.
Highly organized.
Highly effective communicator, speaking with existing customers and presenting solutions to broader groups.
Highly strategic; understanding the big picture and new ways to drive forward high-level organizational goals.
Experience using a dynamic tech stack including Salesforce and Gainsight.

Technical Stack

Salesforce
Gainsight

Team & Environment

Partners closely with Customer Success Managers and various teams (Product, Development, Marketing, Sales, CS).

Benefits & Compensation

Eligible for benefits, time off program, and competitive compensation that full-time employees receive.
Professional mastery allowance for learning support.
Wide range of health and wellness benefits starting day 1.
Work-from-home budget to set up home office.
Monthly phone and internet subsidy.
Flexible co-working locations available in Toronto and Vancouver.
Opportunities for connection in a remote-first environment (townhalls, AMAs, quarterly celebrations).
Four active Employee Resource Groups.

Work Mode

This is a remote-first position open to candidates in Canada (British Columbia and Ontario), London, UK, and India (Gujarat, Maharashtra, Bengaluru).

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer.