Williams Lea by RRD is looking for an Account Manager to serve as the primary liaison between our client and our offsite Creative and Production teams. You will manage projects from scheduling through to invoicing, ensuring account satisfaction and service excellence by collaborating closely with the customer and resolving issues proactively.
What You'll Do
- Act as the primary liaison between client, internal stakeholders, and production teams.
- Establish and promote excellent customer relations through proactive communication.
- Manage multiple timelines and projects at various stages effectively.
- Apply broad knowledge of workflows, digital asset management, and problem-solving to assigned accounts.
- Apply analytic problem solving related to the ingestion of client data into templates.
- Lead day-to-day management and optimization of projects using job management software.
- Demonstrate understanding in each area of Creative Services including design, print production, and prepress.
- Attend and set relevant client meetings, production, and project management status calls.
- Provide pre-production services and perform order management processes.
- Maintain contact with customers and production to advise of order progress and scheduling concerns.
- Be responsible for customer retention and customer loyalty.
- Facilitate the resolution of production-related problems in a timely manner.
- Identify and facilitate opportunities for continuous improvement.
- Monitor page production services and communicate performance to the customer.
- Work normal office hours, with occasional need to work after hours to meet deadlines.
- Perform other related duties and participate in special projects as assigned.
What We're Looking For
- Bachelor’s degree in a related field or equivalent working experience.
- 5+ years of experience in project management or comparable experience with progressively expanding responsibilities.
- Proactive, collaborative, driven approach with a focus on excellence in task execution.
- Complete understanding of the “Big Picture” to problem-solve and make good business decisions.
- Ability to interpret client expectations and guide the production team.
- Strong project management, organizational, and time-management skills.
- Proven track record with strong client relationships and solution delivery.
- Superior presentation and communication skills, both written and verbal.
- Ability to manage multiple projects in a dynamic environment.
- Excellent interpersonal skills and ability to work with cross-functional teams.
- Ability to anticipate client needs to increase volume and profitability.
- Knowledge of Microsoft Office (Excel, Word, PowerPoint).
- Ability to work independently and manage high volumes of information during high-stress situations.
- Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building.
- Able to apply broad work experience and knowledge when analyzing complex problems.
- Must be able to organize/prioritize existing resources and incorporate new information to implement effective solutions.
- Able to communicate clearly and professionally with all stakeholders.
- Requires excellent communication skills with ability to state messages clearly.
- Must be able to modify communication style both formal and informal to match the audience.
- Requires strong understanding of the impact of a message on the organization or customer.
Nice to Have
- Background in the pre-media and/or print industry.
- Excellent Mac computer skills; ability to learn new programs and provide basic troubleshooting.
- Experience in utilizing continuous improvement tools to create and track metrics.
- Basic working knowledge of design or development skills/software (Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat).
- Experience with direct mail in the banking and/or credit card industry.
Technical Stack
- Microsoft Office (Excel, Word, PowerPoint)
- Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat)
Team & Environment
You will be part of the Creative Design department.
Benefits & Compensation
- Compensation range: USD73,200 - USD114,300 per year.
- Medical, dental, and vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
Work Mode
This role is a hybrid position based in Richmond, VA.
RRD is an Equal Opportunity Employer, including disability/veterans.
