Loopio Inc. is hiring an Account Manager (Mid Market) - Contract

Loopio Inc. is looking for an Account Manager (Mid Market) - Contract to own the commercial relationship with a portfolio of existing accounts. You will drive customer value, maximize renewals, and identify expansion opportunities, partnering closely with Customer Success Managers to support strategic growth across multiple industry verticals.

What You'll Do

• Lead end-to-end conversations around renewal negotiations and expansion opportunities with a portfolio of Mid-Market customers (500-2,500 employees).
• Build meaningful relationships with Loopio customers at all levels through emails, phone calls, video, and in-person meetings.
• Map customer organizations and develop strategies to build relationships with new business units, product lines, or regions.
• Partner closely with Customer Success Managers to understand customer adoption, develop pricing strategies, and identify expansion opportunities.
• Negotiate contract terms and pricing with guidance from internal departments and management.
• Respond to customer requests for additional users and upgrades, providing a high level of service.
• Present the value of expanding Loopio's usage to key stakeholders and executives.
• Conduct discoveries and online demonstrations of the Loopio platform to additional user groups.
• Build engaging 'playbooks,' email templates, and meeting frameworks to support account growth.
• Leverage engagement and product data through Customer Health Score framework to identify growth opportunities and flag risk.
• Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings.
• Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner.
• Monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion.
• Work with various teams at Loopio (Product, Development, Marketing, Sales, CS) to communicate customer feedback and priorities.
• Distill and present insights to internal teams on key learnings from working closely with customers.
• Occasionally travel outside of Canada to support Loopio events or on-site customer meetings.

What We're Looking For

• 3+ years of experience in an Account Manager, Account Executive, or similar role, preferably in B2B SaaS.
• Proven track record of developing sales opportunities and managing complex deal cycles.
• Experience growing and maintaining relationships with named accounts across different verticals in Financial Services, Technology, and Business Services.
• Ability to develop relationships with senior leaders and C-level executives.
• Excellent ability to build cross-functional relationships and be a team player.
• Exceptionally analytical with a keen ability to derive insights from data and reporting.
• Highly organized.
• Highly effective communicator, capable of speaking with existing customers and presenting solutions to broader groups.
• Highly strategic; able to understand the big picture and new ways to drive forward high-level organizational goals.
• Experience using a dynamic tech stack including Salesforce and Gainsight.

Technical Stack

• Salesforce
• Gainsight

Team & Environment

Partners closely with Customer Success Managers.

Benefits & Compensation

• Eligible for benefits, time off program, and competitive compensation that full-time employees receive.
• Manager supports development with ongoing feedback and regular 1-on-1s using Lattice.
• Dedicated professional mastery allowance for learning support.
• Wide range of health and wellness benefits to support physical and mental well-being, starting day 1.
• Remote work setup with MacBook laptop, monthly phone and internet subsidy, and a work-from-home budget.
• Opportunities for connection in a remote-first environment through townhalls, AMAs, and quarterly celebrations.
• Four active Employee Resource Groups.

Work Mode

This is a global remote position open to candidates in Canada (British Columbia and Ontario), London, UK, and India (Gujarat, Maharashtra, Bengaluru).

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer.