Responsibilities
- Drive expansion revenue by focusing on usage growth, plan upgrades, monthly-to-annual conversions, and multi-location rollouts.
- Identify adoption opportunities by helping customers implement best practices, utilize AI agents, and explore additional platform features.
- Leverage usage and billing signals to identify expansion opportunities where conversion is most likely.
- Conduct activation rescue for accounts that purchased but have not fully deployed the platform.
- Protect the existing base by detecting at-risk behavior early and intervening before cancellation occurs.
- Analyze every cancellation to determine root causes, document findings, and share insights with product and revenue leadership.
- Stabilize high-potential accounts that currently lack a dedicated point of contact.
- Log every account interaction from the start, ensuring all impact is measurable and data-driven.
Requirements
- At least 2 years of experience in B2B SaaS as an Account Manager, Customer Success Manager, or Sales professional with a revenue, expansion, or retention quota.
- Experience managing a portfolio of 50–100 accounts with the ability to prioritize high-impact accounts.
- Fluency in English and Spanish; Portuguese is a strong plus.
- Deep understanding of LATAM business culture and the role of WhatsApp in the region.
- Data-driven mindset with a proactive approach to fixing issues and comfort in evolving environments.
- Willingness to work regional coverage hours.
Nice to Have
- Portuguese is a strong plus.
Benefits
- Founding role with direct exposure to the executive team and influence over the function's design.
- Clear growth path: build the LATAM playbook and have a team built around you.
- Compensation includes base salary plus variable tied to expansion revenue and retention performance.
- Ownership of an early-stage role backed by a profitable and well-funded company.
- Flexible, remote-friendly environment designed for sustainable performance.
Compensation
Base plus variable tied to expansion revenue and retention performance.
Work Arrangement
Remote - LATAM
Team
Founding role with direct exposure to the executive team and real influence over the function’s design.
Other
- Resume MUST be in English.
- Location: Remote - LATAM.
- Language requirements: Fluent English and Spanish; Portuguese a strong plus.
- Comfortable working regional coverage hours.
