Trusted Shops is looking for an Account Manager (f/m/d) DACH for a fixed-term parental leave replacement until at least November 2027. In this role, you will be responsible for proactively developing a defined portfolio of B2B customers (online shops) from the DACH region, ensuring their success and identifying sales potential.

What You'll Do

Proactively manage a defined portfolio of small and medium-sized online shops, adapting expansion strategies to their differences.
Recognize customer goals and challenges to strategically position Trusted Shops technologies.
Strategically and commercially develop the customer portfolio, acting as a skilled negotiating partner.
Maintain close contact with internal interfaces like New Business Sales and Product Management.
Collaborate with a Customer Success Manager to maximize customer loyalty and contract extensions.

What We're Looking For

Professional experience in proactive customer approach and communication within a B2B context.
Proven knowledge of independent account or customer portfolio management.
Strong communication skills, customer orientation, and a hands-on mentality.
Very good analytical skills, sales affinity, and persuasiveness.
Fluent German and very good English skills.

Nice to Have

Experience in the SaaS environment.
Experience managing a portfolio of up to a few hundred customers.
Affinity to e-commerce.
Experience with CRM systems like Salesforce.

Team & Environment

You will work within a team structure including internal interfaces like New Business Sales and Product Management, and collaborate with a dedicated Customer Success Manager.

Benefits & Compensation

Hybrid work model combining fixed office days with flexible remote work.
Workation option to temporarily work from a destination within the EU, Iceland, or Norway.
Permanent contract.
28 vacation days plus 2.5 additional days off at Christmas, New Year's Eve, and Carnival.
Buddy programme.
Individual training opportunities.
Events such as team and unit events.
Health Pass for free online and offline sports, fitness, and health courses.

Work Mode

This role follows a hybrid work model, based in Cologne, Nordrhein-Westfalen, Germany.

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.