Account Manager
We are looking for an Account Manager on a full time and permanent basis to account manage and have overall responsibility for the retention, growth, account management and profitability of Accounts aligned to the South Central Area.
A quick look at the role. The Account Manager is measured on customer retention/churn and growth/profitability. The role focuses on improving business profitability through thorough reviews of low net earnings accounts to maximize margin.
Your core responsibilities
- Developing and growing a portfolio of major accounts in terms of revenue generation, improved net earnings and profit growth in line with business targets.
- Identifying and targeting low net earning accounts to improve profitability to an acceptable business level.
- Ensuring all business within the portfolio between Biffa and the customer has a signed contract, scanned and recorded on the system.
- Serving as the primary interface between Biffa and the customer, responsible for retention growth and margin, contract compliance and pricing negotiations.
- Working closely with Customer Services to ensure administrative tasks are communicated to the right support team and resolved.
- Collaborating with the Operations function to identify creative and innovative solutions that will reduce churn in line with company targets.
- Gaining and maintaining a detailed knowledge of Biffa's capabilities, operating procedures and how these fit within the market and customer base to retain and develop business.
- Carrying out site audits for Major and SME accounts.
- Liaising regularly with Depot Managers, Regional Managers and Regional Sales Managers to solve customer complaints, issues and changes.
- Effectively managing and controlling ART Log levels within your responsibility in a timely manner in line with business expectations.
- Supporting the Depot in any ad hoc projects or urgent business priorities related to existing SME customers in the area.
Our essential requirements
- Proven track record for effectively managing customer accounts.
- Excellent inter-personal and presentation skills, demonstrating a strong 'can do' attitude towards account management.
- Tenacious, resilient, determined to succeed and prepared to 'go that extra mile' to win customer commitment towards a lasting and profitable partnership.
- Ability to travel.
- Analytical and able to quickly assess issues and recommend and/or implement solutions
- Solid pragmatic approach to delivering to tight deadlines and targets
- Ability to plan, organise and prioritise
Biffa – we're changing the way people think about waste
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.
We believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
