Hive is hiring an Account Manager to drive growth, retention, and upsell within our existing customer base. This is a quota-carrying role with high visibility, requiring close collaboration with Sales, Customer Success, and Product teams to ensure customer success.

What You'll Do

Own a book of current Hive customers and act as a strategic partner throughout their lifecycle.
Lead renewal conversations, negotiate contract terms, and ensure high retention rates.
Identify and close upsell and cross-sell opportunities that drive additional value for customers and revenue for Hive.
Understand customer goals and workflows and help them achieve success with Hive's platform.
Conduct regular account reviews to align on outcomes and usage.
Collaborate with internal teams to ensure the best customer experience.
Track and manage your book of business using internal tools such as Salesforce, Hubspot, and Salesloft.
Share customer feedback internally to influence product development and go-to-market strategy.

What We're Looking For

2+ years experience in SaaS sales, account management, or customer success.
Proven ability to manage a portfolio of customers and meet or exceed retention and upsell targets.
Excellent communication skills—confident leading conversations via video, phone, or in person.
Customer-centric mindset with a knack for building trust and long-term relationships.
Strong organizational skills with the ability to manage multiple priorities and accounts.
Comfortable working in a fast-moving, remote-first environment.
Experience using Salesforce and familiarity with other CRM or customer success tools.

Nice to Have

Experience working in MarTech or with event organizers and marketers.
Familiarity with product-led growth (PLG) principles and execution.
Prior experience at an early-stage or rapidly scaling SaaS company.
Preference to work in Central or Eastern time zones.

Technical Stack

Salesforce
Hubspot
Salesloft

Team & Environment

You will collaborate closely with Sales, Customer Success, and Product teams.

Benefits & Compensation

Comprehensive health & dental coverage with a parental leave top-up program.
Unlimited vacation/PTO policy.
Meaningful salary + equity.

Work Mode

This role is open to candidates in Canada and the US. Hive operates as a remote-first company, fostering a strong work-life balance while maintaining team connection and mission alignment.

Hive is an equal opportunity employer.