Mural is hiring an Account Executive, Mid Market to join our APAC team. This hybrid role focuses on both the expansion and retention of large companies. You will be instrumental in managing our enterprise client relationships, driving renewals and upsells, and building strategies to secure new enterprise business.
What You'll Do
- Be the point person for mid-sized MURAL and LUMA customers in the APAC region.
- Build a strategy to break into a portfolio of hand-picked prospective enterprise clients.
- Understand client business goals and anticipate future needs to deliver optimal solutions.
- Drive planning sessions to ensure clients fully leverage MURAL to meet transformation needs.
- Leverage project management skills to ensure complex accounts utilize MURAL across their business.
- Own annual renewals, expansions, and upsells across your customers.
- Establish consultative and trusted relationships with clients.
- Coordinate with cross-functional teams to prioritize a cohesive customer experience.
- Develop best practices and process strategies to help the Account Management team scale.
- Elicit client feedback and act as internal advocate for customers with product teams.
What We're Looking For
- 4+ years experience in Account Management and New Logo acquisition at a SaaS organization.
- A hunter mindset, focusing on driving expansion in existing accounts and new logos.
- Ability to adapt and thrive in a fast paced environment.
- Excellent project management skills and able to create and launch new initiatives.
- Experience running 6 figure renewals and upsells within a fast paced SaaS company.
- Exceptional stakeholder, communication and relationship management skills.
- Experience working closely with behemoth, matrixed customers to drive product adoption and workflow change management.
- An intrinsic love of learning and demonstrating best practices of new technology.
- An ability and willingness to work in a remote environment.
Nice to Have
- Proficiency in the Japanese language.
Team & Environment
You will work closely with a local team of a Customer Success Manager, Renewals manager, Sales Consultant and Sales Engineer.
Work Mode
This is a remote position open to candidates in the APAC region.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
