Fiserv is seeking an Account Executive, Card Services to manage digital channels and electronic payments relationships with financial institution clients across North America. In this pivotal role, you will serve as an ambassador, advocating for clients using Fiserv's solutions to better serve their consumers.
What You'll Do
- Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
- Educate clients on Fiserv happenings and our impact on their organization.
- Create an easy environment for clients to interact with and communicate with you and Fiserv.
- Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction.
- Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
- Coordinate team education on Digital Channels and Electronic Payments products as needed.
- Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
- Support client visits and conferences and ensure billing accuracy.
What We're Looking For
- 2+ years experience in client relationship management, service delivery, and/or sales to C-Level executives.
- Experience in electronic banking, mobile banking, and/or payments.
- Bachelor’s degree, and/or equivalent military experience.
Nice to Have
- Experience with eCRM software such as Salesforce.
- Working knowledge of Fiserv account processing products, online banking products, and business units.
- Experience with Fiserv systems or applications.
- Additional certifications in banking or financial technology fields.
Benefits & Compensation
- Compensation Range: $49,600.00 - $105,500.00
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
