Fuel Cycle is hiring an Account Director

Responsibilities

• Achieve assigned revenue targets through retention and expansion of the existing book of business.
• Deepen client relationships to uncover incremental revenue opportunities, including upsell and cross-sell.
• Set the pace and lead the Account Team in managing your book of business, ensuring efficient account management and maximum client satisfaction.
• Foster strategic customer relationships and drive awareness and support for Fuel Cycle’s solutions throughout the customer organization.
• Expert use the tech stack supporting the customer organization (e.g., Salesforce, ChurnZero, Gong) to track client relationships, renewal, and upsell progress, and report activity.
• Act as the strategic point of contact, providing guidance on research design and business issues.
• Develop insightful proposals and deliver strategic presentations that align with client goals.
• Act as a Strategic Trusted Advisor to accounts in your book of business, offering guidance to ensure optimal outcomes for both clients and Fuel Cycle.
• Lead/co-lead final report writing, strategic client guidance, and presentation of findings.
• Strive for operational excellence and customer intimacy across your book of business, ensuring exceptional service.
• Partner with Research Managers to ensure project specifications are met and deliverables are of high quality.
• Overseen and review research strategy, design, and deliverables, ensuring client expectations are consistently exceeded.
• Lead the resolution of product, solution, and delivery challenges to ensure smooth project execution.
• Ensure ongoing execution of the Account Director Playbook to maintain consistency and high performance in account management.
• Build and nurture relationships across multiple departments within client organizations (Insights, Marketing, UX, CX, R&D, etc.).
• Lead and inspire internal Fuel Cycle teams, introduce subject matter experts (SMEs), and service lines to maximize opportunities.
• Act as the strategic leader for the customer account team, identifying opportunities, managing risks, and optimizing outcomes for both the client and Fuel Cycle.

Requirements

• 5-8 years of Account Management or Client Services experience in a SaaS, digital marketing technology or market research environment, with a proven track record of managing and growing a portfolio of key accounts. (~1M).
• Demonstrated success in achieving revenue targets through upselling, cross-selling, and expanding existing accounts, within an assigned book of business.
• Experience managing complex client relationships, including navigating multiple stakeholders and organizational layers (e.g., Insights, Marketing, R&D, UX, CX)
• Proven ability to consult on business challenges and provide strategic solutions, aligning client needs with product offerings to deliver value.
• Experience managing complex client relationships, including navigating multiple stakeholders and organizational layers (e.g., Insights, Marketing, R&D, UX, CX).
• Experience leading cross-functional teams, working with internal departments such as Product, Marketing, Research, and Operations to ensure seamless execution of client projects.
• Proficiency with SaaS solutions and market research tools, including familiarity with digital marketing technologies and data analytics platforms.
• Use the tech stack of the customer organization (Salesforce, ChurnZero, Gong, etc.) to track client relationships, renewal and upsell progress and reports activity.

Nice to Have

• 5 years of supplier side experience, preferred.
• Experience in market research methodologies and project management, including designing, executing, and delivering research insights to clients.
• Strong aptitude for research consulting with highly developed analytic skills.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans
• 401(k) with Company Match: Plan for your future with our retirement savings program
• Equity Purchase Option: Participate in Fuel Cycle’s long-term success
• Flexible Work Schedule: Empowering you to balance life and work
• Generous Time Off: 15 vacation days and 7 sick days per year, 12 company holidays, 4 floating holidays/recharge days to rest or celebrate what matters to you
• Paid Parental Leave: Time to bond with your growing family
• Monthly Internet & Phone Stipend: Support for remote work setup
• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
• Team Connection Perks: Weekly community lunches, refreshments, and snacks at our LA & NY headquarters, Pet-friendly office environments

Work Arrangement

On-site — Los Angeles, CA

Your Success Metrics

• Achievement of annual renewal and upsell/expansion revenue targets
• Meet established metrics relating to Revenue Growth and Financial Performance (margin)
• Client retention and satisfaction
• Operational Efficiency and Account Planning
• Collaboration and Internal Engagement
• Customer success and engagement

Who you’ll work with?

Research Excellence, Customer Solutions, Product, Marketing, and the Executive Leadership Team

Commitment to Diversity, Equity, and Equal Opportunity

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs.

Additional Information

• Travel Requirement: Up to 25% travel expected for client meetings, team collaboration, and industry events.
• Work Arrangement: This is an onsite role requiring five days per week in the office.