Arash Law is hiring a 50575144229 - Operations Manager

Job Title: Operations Coordinator Type: Full-time; Remote Schedule: US Time zone About Us: We are an expanding digital commerce agency empowering eCommerce brands to maximize growth through TikTok Shop. Our expertise spans backend operations, order processing, media acquisition, and creative strategies to generate measurable client outcomes. Role Overview: We seek an Operations Coordinator to manage operational and fulfillment processes across multiple eCommerce brands. This position centers on guaranteeing streamlined order processing, inventory tracking, and operational workflows, enabling our teams to deliver precise, error-minimized services. The Operations Coordinator will serve as the primary contact for fulfillment strategies, workflow optimization, and interdepartmental collaboration. Key Responsibilities: - Supervise operational workflows concerning order fulfillment, inventory, and TikTok Shop backend systems - Manage daily fulfillment processes to ensure accurate and prompt order completion - Align with TikTok Shop Specialists, media teams, and account managers to maintain operational continuity - Create, record, and refine standard operating procedures for fulfillment and operational effectiveness - Monitor inventory levels, restock requirements, and stock notifications to prevent potential disruptions - Maintain relationships with fulfillment partners, logistics providers, and vendor networks - Analyze operational performance metrics, identify potential bottlenecks, and implement strategic improvements - Ensure adherence to TikTok Shop guidelines and client-specific operational standards - Facilitate operational scaling as client accounts expand What Success Looks Like: - Fulfillment and operational workflows execute seamlessly, precisely, and punctually - Inventory, order processing, and shipping challenges are proactively addressed - Operational processes are comprehensively documented and adaptable - Cross-functional teams receive clear guidance and support for efficient execution Qualifications & Requirements: - 3–5+ years experience in operations, fulfillment, or eCommerce management - Proven ability managing remote teams and cross-functional workflows - Comprehensive understanding of order fulfillment, inventory management, and backend eCommerce operations - Highly systematic, meticulous, and process-oriented - Proficient with project management and tracking platforms (ClickUp, Notion, Google Sheets, etc.) - Exceptional communication and problem-resolution capabilities - Social commerce or TikTok Shop operations experience preferred - Native-level English proficiency Nice to Have: - Multi-brand eCommerce and high-volume order operations background - Familiarity with TikTok Shop Seller Center workflows - Understanding of logistics, shipping, and fulfillment technological solutions - Demonstrated experience in process improvement and procedural documentation