Nacar is looking for a calm, capable, and proactive Customer Service Representative to support the customer service function across our brands in health, beauty, wellness, and travel. This role focuses solely on customer support within our wider e-commerce operations.
What You'll Do
- Respond to customer queries via email, live chat, and contact forms with clear, brand-aligned communication.
- Maintain a calm, empathetic tone when handling sensitive or complex issues.
- Use good judgment to follow SOPs, flag unusual patterns, and escalate when necessary.
- Troubleshoot and resolve issues efficiently, using initiative beyond scripts.
- Manage daily workload independently—handling 20–80 tickets/day depending on volume.
- Adapt responses to suit different brand tones.
What We're Looking For
- Familiarity with Gorgias, Shopify, and Excel/Google Sheets.
- Excellent written communication skills.
- Calm under pressure with high emotional intelligence.
- Strong problem-solving and critical thinking abilities.
- Organized, self-sufficient, and able to prioritize independently.
- Brand-sensitive with a customer-first mindset.
Nice to Have
- Experience with AI/chat platforms.
- Recharge experience.
Technical Stack
- Gorgias, Shopify, Excel/Google Sheets
- AI/chat platforms, Recharge
Work Mode
This is a global remote position.
