Responsibilities
- Manages own schedule and performs product delivery, set‑up, pick‑up, and cleaning within the territory to maintain and optimize therapy effectiveness and equipment readiness.
- Provides patients with defined education and support.
- Motivates and supports patients in their utilization of TWO2 therapy through empathetic, personalized and goal-oriented encouragement.
- Actively tracks and reviews patient therapy data collected through remote device monitoring systems or through manual monitoring of device hours.
- Consistently monitors patient engagement (as reflected by therapy utilization) and proactively interacts with patients to provide thoughtful encouragement, guidance and support.
- Utilizes motivational interviewing training provided by AOTI to help patients be fully engaged in their own healing.
- Collaborate with the Wound Care Consultant and Virtual Therapy Clinical Support team to ensure optimal therapy utilization and wound progress, incorporating relevant insights gained from patient interactions.
- Identifies potential therapy issues and escalates to the Wound Care Consultant AND Virtual Therapy Clinical Support team in real-time.
- Utilizes the AOTI provided wound imaging platform to document wound progress.
- Utilizes the AOTI provided phone and messaging app for calls and text messaging with patients.
- Coordinates paperwork with the customer service team.
- Communicates effectively across departments and teams.
- Maintains proper levels of equipment and consumable stock.
- Ensure proper functioning of equipment prior to and after patient placement and immediately report any issues.
- Promptly and thoroughly completes equipment cleaning and maintenance procedures.
- Knowledgeably responds to patient queries about company products and services.
- Provides prompt, professional and courteous customer service.
- Demonstrates flexibility and availability to work extended hours as needed, particularly during peak periods such as month-end or some weekends.
Requirements
- 2+ years of relevant experience in healthcare, homecare, medical equipment delivery or a similar field, focusing on patient or customer interactions.
- Strong time‑management skills and the ability to regularly travel throughout the assigned territory using a personal vehicle (mileage reimbursed), including safely transporting equipment in a secure, enclosed vehicle environment.
- Valid driver’s license and required auto insurance to support job‑related travel.
- Skilled in using software, iPad, and smartphone applications.
- The ability to interact with patients in person or remotely and provide clear explanations and support.
- Strong problem-solving skills to identify and escalate potential therapy issues.
- Excellent communication and customer service skills to provide prompt, professional, and courteous support to patients and internal teams.
- Emotional intelligence with the ability to engage patients compassionately and demonstrate genuine care for their needs and challenges.
- High attention to detail and professionalism in representing the company.
- Proactivity in monitoring patient engagement and addressing issues.
- Teamwork and collaboration to achieve common goals.
- Adaptability to changing circumstances and patient needs.
- Organizational skills for efficient paperwork coordination and time management.
- Goal-oriented focus on achieving therapy utilization and wound progress goals.
Nice to Have
- Experience with Ring Central or Go Canvas App
Benefits
- Flexible schedule
- Ability to choose your own hours
- Monday–Friday availability with some weekend opportunities
- On the road, field based work
Work Arrangement
Remote (City/Region)
Additional Information
- mileage reimbursed
- Monday–Friday availability with some weekend opportunities
- On the road, field based work
- Demonstrates flexibility and availability to work extended hours as needed, particularly during peak periods such as month-end or some weekends.
