Responsibilities
- Act as a liaison between our partners and the internal team for all technical activities post launch
- Work closely with the internal team to provide prompt and professional troubleshooting for any technical challenges faced by clients
- Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
- Provide high-quality technical consultation and support to drive high level of client satisfaction
- Assist partners in their upgrades and integration by providing technical support to ensure long-term success
- Be the voice of the partners and work with internal team to manage clients’ feature request prioritization
- Pro-actively advocate for NinjaOne’s product adoption by identifying opportunities in which our products can better fit with clients’ needs and technology
- Other duties as needed
Requirements
- Minimum 3-5 years of Technical Account Management, Sales Engineering or Support Engineering experience in the B2B / SaaS industry
- 3+ years of experience with Office 365 or Google Workspace Administration
- Customer centric approach with an ability to manage multiple priorities with rigor in a fast-paced environment
- Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience
- Adept at cross-time-zone collaboration and coordination
Nice to Have
- Technical experience with SaaS solution distributors or Managed Service Providers (MSP’s)
- Experience with cloud backup systems and/or similar technologies
Additional Information
- This position is NOT eligible for Visa sponsorship.
- Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills.
- Our flexible working hours with hybrid and remote office options enable you to successfully balance your personal life and your job
- Grow personally and professionally with one of the fastest growing companies
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international and intercultural workforce
