Responsibilities
- Traveling the country launching new locations and helping customers (50-75% travel is expected).
- Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
- Respond to customer escalations and inquiries, when needed seeking partners to assist.
- Maintain a subject-matter expert level of knowledge of deployment systems and software.
- Installing kiosks to ensure our customers and clients are set up for success.
- Planning and preparing for deployments.
- Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person
Benefits
- An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries.
- Excellent health, dental and vision insurance for you and your dependents.
- 401k plan.
- Flexible PTO policy.
- Competitive salary in a small, rapidly scaling company.
- Pet insurance for your fur babies.
- Voluntary life insurance plan.
Work Arrangement
Hybrid
Additional Information
- 50-75% travel is expected.
- Ability to lift 50 pounds or more.
