About the Role
This role focuses on ensuring the long-term reliability of robotic systems by identifying failure patterns, improving maintenance processes, and supporting field operations with technical expertise.
Responsibilities
- Monitor robotic fleet performance across operational zones
- Analyze system failures and recurring technical issues
- Develop corrective actions to improve uptime and reliability
- Collaborate with engineering teams to implement design improvements
- Support field technicians with troubleshooting guidance
- Create and maintain documentation for repair and maintenance procedures
- Track key reliability metrics and report on trends
- Conduct root cause analysis on hardware and software failures
- Work with logistics teams to manage spare parts inventory
- Optimize preventive maintenance schedules
- Deploy and validate software updates in field environments
- Gather operational feedback from field teams for product enhancement
- Ensure compliance with safety and operational standards
- Coordinate robot recovery and repair logistics
- Train local teams on reliability best practices
- Use data to predict failure modes and reduce downtime
- Evaluate new tools and diagnostic equipment
- Assist in scaling operations across new regions
- Maintain accurate records of system performance and repairs
- Support incident response for critical field failures
- Interface with vendors for component reliability feedback
- Improve fault detection algorithms using real-world data
- Standardize reliability testing protocols
- Contribute to post-deployment performance reviews
- Drive continuous improvement in field service efficiency
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with partial remote flexibility
Team
Part of the engineering and operations team focused on autonomous robotics
About the Team
This position supports a growing fleet of autonomous delivery robots deployed in urban environments. The team focuses on maximizing system availability, minimizing downtime, and improving long-term reliability through data-driven decisions and close collaboration between engineering and field operations.
What We Value
We prioritize practical problem-solving, proactive maintenance strategies, and clear communication across technical and operational teams. Candidates should demonstrate a track record of improving system reliability in real-world conditions.
Does not sponsor visas for this position
